Donor Dialogue Team Increases
Blood Donor Show Rates

DRM Finalist in Computer Excellence Awards

Call Center & DRM Updates

DRM Updates

The new DRM Touch system is under final review and quality testing as we speak with delivery to the Beta site. The entire development team is working hard to finish up the last minute details on the extensive user documentation and guide books that will be included with this release as well as an integrated help system. In the new version users will be pleased to see a fabulously redesigned user interface that is extremely intuitive and easy to use, with many additional functionalities available to them from within each module.  First reviewers of the system and members of the user group should be congratulated on contributing to this fantastic leap forward in our full scale Donor Relationship Management System. Stay tuned for updates as we roll this solution out to several new clients over the upcoming months, including several or our BBCS integrated partners!
 

Call Center Updates

The newly formatted team structure and dedicated resources are paying high dividends in productivity! As we worked our way through the 4th quarter we restructured our strategy around client support to include a much more team oriented atmosphere. This team structure is really paying off for Donor Dialogue, our clients and our agents! By dedicating resources to each individual client we have built a greater sense of loyalty to the individual blood center and a greater familiarity with the day to day operation of the blood center. This allows our agents to be even more of an integral part of the overall donor experience, improving their ability to create new appointments and build rapport with the blood centers donor population. A wonderful side effect has been the great team camaraderie that has developed! As teams work hard to meet the client's goals they bond and become competitive with each other, resulting

MYTH: Our center will lose power and control if we outsource our telerecruitment.
 
FACT: Your center will have even more control because we record every call made to each of your donors. Your center can listen to any call it wishes to ensure that your quality standards are being met on a daily basis. In addition, you will have the ability to log into our system, any time of the day, to view reports of all of our phone call stats. Your account will be assigned an Account Manager who will send you weekly and monthly reports and will schedule monthly conference calls to review results and discuss recruitment strategies and changes that may need to be made to improve performance. Your center is also encouraged to perform yearly quality audits or visits to our call center.
 

MYTH: If I outsource, then I have to eliminate jobs and layoff some or even all of my staff.
 
FACT:  If you outsource, your center can then utilize the talents of those experienced employees in other areas of the company that will help drive even further revenue or improve service quality to customers. You may even be able to consider a new business venture that your center has yet to embark on because of limited resources. Improved operational efficiency sometimes requires shifting staff and reallocating resources.